Customer Care Executive

Job Descriptions

We are looking for a Customer Care Executive who will be responsible to provide exceptional customer service to clients seeking information, assistance, and support related to our all-business units. You will play a critical part in ensuring clients have a positive experience and receive accurate information about our business units.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward clients at all times.
• Handle incoming calls, emails, and inquiries from customers.
• Respond to client inquiries via phone, email, chat or other communication channels.
• Address and resolve customer issues, concerns, and inquiries promptly and professionally
• Acknowledging and resolving client complaints if requires as per the Management instruction.
• Responding to customer inquiries and resolving issues in a timely and efficient manner
• Identifying and addressing areas for improvement in the customer care process
• Maintaining accurate and up-to-date records of all customer interactions
• Keeping records of client interactions, transactions, comments, and complaints and reporting on regular basis
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Follow-up with the clients and keep the relationship for smooth and continues business operation

Qualifications

• Any Bachelor’s Degree
• Minimum 2 years of experience in customer service or a related field is preferred.
• Excellent communication skills in English 
• Ability to remain calm and professional in challenging situations.
• Working knowledge of MS office tools
• Proven ability to work in a fast-paced environment.
• Strong client-facing and communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Nationality: Filipino 

Interested candidates are invited to submit their resume outlining their qualifications and relevant experience in the "apply" section and email to info@najmaconsultancy.com with your CV. Contact Number: +971565115753